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2/1/2010- Is someone hurting you?
Emotional hurt is not always two-sided. Learn why some can feel hurt and another person is oblivious.
1/27/2010- Writing a book?
Read about the journey and how to face obstacles while writing your first book with Mike Dalton.
1/25/2010- "I hear you" is Profitable
How many times do you hear the phrase "I hear you" and nothing happens? When you do listen and act, the savings can add up fast.
 
“Not only did Lynn's assessment process assist me increasing my effectiveness with my leadership team, it gave me insight into my personal relationships and helped me to reinforce my son's career direction.”


- Gary Raley, President & COO, Johnson Polymer.
ARTICLE LIST
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Is The Voice of the Customer in Your Business? By Lynn Dessert  on 1/13/2009
Customer feedback is essential to building a targeted program.

NORMAN SCHWARTZKOPF ON LEADERSHIP By Lynn Dessert  on 7/23/2006
Taken from a conference Norman Schwartzkopf gave on leadership principles in 2001.

Ten Ways to Recognize Your Employees By Lynn Dessert  on 7/23/2006
Employees are motivated by intrinsic and extrinsic recognition and rewards. Consider what motivates your employee when selecting how to deliver your message.

Lessons in Cross-Cultural Communication By Lynn Dessert  on 7/23/2006
Working in or with a non-U.S. entity can test our abilities to effectively communicate. If our experience base with other cultures is limited, we may overlook or take for granted how our language or words are interpreted

Diversity as a Competitive Advantage? By Lynn Dessert  on 7/23/2006
As a group manager, you are continually working to become more effective. How to you use your and your employees unique learning and communication styles as a competitive advantage?

         
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